ACD/Hosted Call Centers
Move to an Easy and Economical Contact Center Service.
Many businesses are challenged when it comes to finding advanced but cost-effective contact center services. No longer. IPContactCenter allows you to make your move to automatic contact distribution easily and economically, seamlessly extending call center operations by creating a virtual call center with agents working from any desk, in any office, offshore or at home.
IPContactCenter provides an impressive list of call center features:
-Global Agent Management, including a full-featured remote agent; agent state management, basic screen pop, agent-initiated transfer, conference, consultation, and hold.
-Global Call Treatment, including flexible call scripting, IVR treatment through Voice XML scripts and global call queuing.
-Global Call Distribution, including dynamic, static, priority, precedence, skill-based, agent-level and schedule routing.
-Global Supervisor Management Dashboard, including global operational management, real-time dashboard, real-time and historical reporting and global quality monitoring.
-Global Administrator Management Dashboard, including intraday traffic management, routing strategy provisioning and agent, team and skill group provisioning.
-Scalability, 1 to 1,000 agents per queue, up to 1,000 queues per enterprise.
Part of the IPCC service are global management and supervisor dashboards. A few of the many screens available are displayed above.