Managed IT Services
eVoice & BroadWorks
Internet Based Switch
Premise Based Switch
Contact/Call Center
Call Recording
Business Applications
Email - Hosted Exchange
MS-CRM - Sales & Backoffice
Broadband Access
Cloud Computing
Disaster Recovery
Email Defense
Web Defense
Message Archiving
Networks, Servers, PCs
Remote Network Monitoring
Installation, Upgrade, Repair
Sales & Leasing
Ask for Information

ACD/Hosted Call Centers

Move to an Easy and Economical Contact Center Service.

Many businesses are challenged when it comes to finding advanced but cost-effective contact center services. No longer. IPContactCenter allows you to make your move to automatic contact distribution easily and economically, seamlessly extending call center operations by creating a virtual call center with agents working from any desk, in any office, offshore or at home.

IPContactCenter provides an impressive list of call center features:

-Global Agent Management, including a full-featured remote agent; agent state management, basic screen pop, agent-initiated transfer, conference, consultation, and hold.

-Global Call Treatment, including flexible call scripting, IVR treatment through Voice XML scripts and global call queuing.

-Global Call Distribution, including dynamic, static, priority, precedence, skill-based, agent-level and schedule routing.

-Global Supervisor Management Dashboard, including global operational management, real-time dashboard, real-time and historical reporting and global quality monitoring.

-Global Administrator Management Dashboard, including intraday traffic management, routing strategy provisioning and agent, team and skill group provisioning.

-Scalability, 1 to 1,000 agents per queue, up to 1,000 queues per enterprise.

Part of the IPCC service are global management and supervisor dashboards. A few of the many screens available are displayed above.

Simplify - No mandatory long term commitments.  Simplify your business – make business decisions, not technology decisions. Concentrate on your core business. Access your data from anywhere there is a browser connected to the Internet.

Control Cost - Easily forecast, expand or contract your costs as business dictates. Get what you need, when you need it, for as long as you need it. Want to add an employee? You know exactly how much that will cost.

Reduce Risk - Secure your business with disaster recovery, managed services and professionally managed backups.  Spam and Virus protection is provided and automatically kept up-to-date.

Compete Effectively - Acquire Best Of Breed, Award Winning, tools and applications generally reserved for those with deep pockets and lots of resources. The Equinox unique business model allows us to deliver these applications at a price you can afford. Coupled with training and application consulting, you come up to speed quickly and can now compete head on with the large companies.