Many businesses are challenged when it comes to finding advanced but cost-effective contact center services. No longer. IPContactCenter allows you to make your move to automatic contact distribution easily and economically, seamlessly extending call center operations by creating a virtual call center with agents working from any desk, in any office, offshore or at home.

IPContactCenter provides an impressive list of call center features:

-Global Agent Management, including a full-featured remote agent; agent state management, basic screen pop, agent-initiated transfer, conference, consultation, and hold.

-Global Call Treatment, including flexible call scripting, IVR treatment through Voice XML scripts and global call queuing.

-Global Call Distribution, including dynamic, static, priority, precedence, skill-based, agent-level and schedule routing.

-Global Supervisor Management Dashboard, including global operational management, real-time dashboard, real-time and historical reporting and global quality monitoring.

-Global Administrator Management Dashboard, including intraday traffic management, routing strategy provisioning and agent, team and skill group provisioning.

-Scalability, 1 to 1,000 agents per queue, up to 1,000 queues per enterprise.

Part of the IPCC service are global management and supervisor dashboards. A few of the many screens available are displayed above.

Control Cost - Easily forecast, expand or contract your costs as business dictates. Get what you need, when you need it, for as long as you need it. Want to add an employee? You know exactly how much that will cost.